After we receive your payment, we will start making your dress immediately to ensure timely delivery. We will allow you to cancel your order or change the product (design) within 48 hours of placing your order with no penalty. If you cancel your order without any reason after 48 hours has passed, we will refund the money after deducting a penalty. Please understand that this is because your order is made-to-measure, and we cannot resell your dress to anyone else once it is made.
Changing The Product
We will try to allow you to change the product as long as it is not already in the production process. If a product change is possible, the adjustment of the price will be processed manually. We will charge you an additional price or refund you for the price difference.
Within 48 hours of your order, we will refund you the full amount.
3 – 6 days: We will refund 70% of the amount paid.
8 – 15 days: We will refund 50% of the amount paid.
After 15 days: We will refund 30% of the amount paid.